*Please make sure you read through the Distribution and Client Care Manager job listing in full to make sure you qualify for this position. Information on applying for this role are detailed at the bottom of this page.
Role Title: Distribution and Client Care Manager
Department: Distribution
Type:
- The position is based in the UK. Leicester is a preferable location or at the very least could travel to Leicester weekly.
- Full Time (37.5 hours per week)
- Competitive pay. To be discussed at interview, based on experience.
Distribution and Client Care Manager Job Brief:
We are looking for a Distribution Manager to lead our Distribution Team. You will be reporting to our Head of Operations.
Distribution and Client Care Manager Responsibilities:
- Manage a team of people who are potentially based around the globe.
- Reviewing release metadata and processing releases and compositions for DSP’s and PRO’s.
- Responding to client queries via phone and email.
- Administrative tasks (processing metadata updates, taking down releases).
- Onboarding and working as a representative for our white label clients.
- Managing cancelled subscriptions and refunds.
- Training new members of the distribution team.
- Quality control testing and training.
- Managing subscriptions.
- Relinquishing composition rights.
- Processing manual publishing deliveries.
- Continually refine the delivery processes.
- Report back on client feedback.
Requirements:
- Previous experience of at least two years would beis essential.
- Effective communication skills in English.
- Highly organised, with the ability to manage multiple responsibilities.
- Ability to work both collaboratively and independently.
- Willingness to participate in regular team meetings.
- Take part in regular meetings.
Qualifications:
- English proficiency is essential.
- Experience in a fast paced, environment.
- Strong commitment Committed to duties, a self-learner and a team player mindset with the ability to think outside of the box and not be frightened to contribute to company and team discussion and planning.self-learning and teamwork.
- Ability to think outside the box and confidently contribute to company discussions and planning.
Additional Information:
The successful candidate in this role will be subject to background checks.
At Horus Music, our company ethos is TIPS: Transparent, Innovative, Passionate, and Supportive. We are committed to diversity and ensuring that our team reflects the global nature of our clients. We believe in fostering an inclusive work environment where different cultures and perspectives bring innovation and inspiration.
Our Benefits:/h2>
Our company offers you all the advantages of a successful, fast-growing, global company: remote job, dynamic work environment, considerable working freedom, authentic and open corporate culture and excellent development opportunities.
- Flexible working arrangements.
- Remote work opportunities.
- Company pension scheme.
- 35 days of flexible paid leave per year (pro-rata).
- Ongoing and bespoke training opportunities.
- Regular social events.
- Potential travel opportunities.
- A culture that encourages grow, experimentation and learning.
The Recruitment Process
Step 1:
To apply for this position, please email your latest CV including two references along with a cover letter of no more than 500 words outlining your experience and why you think you would be suitable for this role.
Email: careers@horusmusic.global
Email Subject: Distribution and Client Care Manager – Your full name
Step 2:
Successful candidates will be invited to interview at our Head Office in Leicester.
Step 3:
Offer of the job, contracts, background and reference checks.
Induction learning about the company, meeting the teams and preparation for your role.
Any questions, please do not hesitate to contact us via +44 116 263 0203, extension 301. Please leave a message and we will contact you back as soon as possible.
