*Please make sure you read through the Client Services Representative job listing in full to make sure you qualify for this position. Information on applying for this role are detailed at the bottom of this page.
Role Title: Client Services Representative
Department: Distribution
Type:
- The position will be based in the UK.
- Full Time (37.5 hours per week)
- Competitive pay. To be discussed at interview, based on experience.
Client Services Representative Job Brief:
We are looking for a Client Services Representative who will engage in the day-to-day communications with our clients, be part of the distribution team delivering releases and publishing data from around the globe, answer questions, manage conflicts and collect feedback. He or she is also be required to identify upsell and cross-sell opportunities, assist the marketing team and create sales plans.
Client Services Representative Responsibilities
- To be fully equipped to deal with distributing clients releases in a timely manner.
- To gain hands on experience within the music industry.
- Be an active member of the distribution team.
- Improve on knowledge of the music industry.
- Handle processing our client’s music releases to stores across the globe.
- Answer incoming call / emails and answer customer questions in a timely manner.
- To learn the distribution process from artist to store, to consumer, including the handling of metadata.
- Raise tickets with digital platforms.
- Check releases online.
- Work with digital platforms, staff and clients for marketing of releases.
- Play a pivotal role in signing up new artists and labels from Africa to Horus Music Nigeria.
- Attend Networking Events.
Required Skills, Experience and Background:
- Develop your communication and interpersonal skills through leasing with clients.
- Network with industry professionals and grow your own network of contacts.
- The ability to develop client relations.
- The ability to upsell our marketing packages to clients.
- A can do attitude.
- Someone willing to go the extra mile and show initiative.
- Assisting with digital distribution.
- Professional development.
- It would be desirable that the candidate can speak another language.
- It would be desirable if the candidate has an understanding of DAW’s such as Ableton, Apple Logic or Cubase etc.
We offer:
Our company offers you all the advantages of a successful, fast-growing, global company: remote job, dynamic work environment, considerable working freedom, authentic and open corporate culture and excellent development opportunities.
Our company ethos TIPS (transparent, innovative, passionate and supportive) are the qualities we are looking for in our staff members. We have a diverse range of clients, all of whom have different needs, and our team must reflect our global diversity and ability to meet the needs of our clients. Being global means we have rich access to cultures and many inspiring people, that we believe create a work environment that captures this diversity and excitement.
The Recruitment Process
Step 1:
To apply for this position, please email your latest CV including two references along with a cover letter of no more than 500 words outlining your experience and why you think you would be suitable for this role.
Email: careers@horusmusic.global
Email Subject: Distribution and Client Care Manager – Your full name
Step 2:
Successful candidates will be invited to interview at our Head Office in Leicester.
Step 3:
Offer of the job, contracts, background and reference checks.
Induction learning about the company, meeting the teams and preparation for your role.
Any questions, please do not hesitate to contact us via +44 116 263 0203, extension 301. Please leave a message and we will contact you back as soon as possible.
