Careers

Location: Latin America (Remote)

Reports to: Head of Client Services / Territory Manager

Position Type: Full-Time

The Role:

This is a balanced operational and client-facing position within a music distribution environment.

As Client Services Representative – Latin America, you will:

• Oversee ingestion, processing, quality control, and delivery of digital assets
• Manage release workflows from submission through to platform delivery
• Act as a key contact for regional artists and labels
• Resolve operational issues, technical queries, and client complaints

You must have a solid understanding of the music industry and digital distribution landscape, including how releases move from submission to DSP delivery.

Key Responsibilities:

Digital Asset Processing & Delivery

• Manage ingestion of digital assets including audio, video, metadata, artwork, and associated content
• Conduct detailed quality control checks to ensure compliance with platform specifications
• Oversee accurate processing and timely delivery of releases to DSPs and digital platforms
• Monitor release schedules and troubleshoot ingestion or delivery errors
• Ensure metadata accuracy and compliance with industry standards
• Maintain structured internal records of submissions, amendments, and updates

Client Services & Industry Support

• Act as a primary contact for Latin American artists, labels, and partners
• Guide clients through release setup and digital distribution processes
• Provide informed support based on knowledge of industry standards and platform requirements
• Respond to queries regarding royalties, reporting, release timelines, and delivery status
• Manage client expectations while adhering to operational processes
• Build strong working relationships with regional contacts for DSPs (Spotify, Apple, YouTube, Claro Música, Deezer, Amazon etc.).

Requests, Issues & Complaints

• Investigate and resolve client complaints professionally and efficiently
• Manage escalations relating to delivery delays, content claims, takedowns, metadata disputes, or reporting discrepancies
• Communicate clearly and confidently during issue resolution
• Balance strong relationship management with compliance and platform policies

Skills & Experience (Required):

• Fluency in Spanish and English (written and spoken) – essential
• Portuguese language skills – highly desirable (not essential)
• 1+ year experience within the music industry (distribution, label, rights management, DSP, or similar)
• Understanding of digital music distribution workflows and release processes
• Experience handling digital asset processing, metadata, or delivery systems
• Experience managing customer queries and resolving complaints professionally
• Strong attention to detail and administrative accuracy
• Ability to manage multiple releases and deadlines simultaneously
• Organised, structured, and solution-oriented

Desirable (But Not Essential):

• Experience working directly with DSP platforms such as Spotify, Apple Music, and Deezer
• Knowledge of content ID, rights management, and takedown processes
• Experience supporting video distribution
• Existing network within the Latin American music industry

What We’re Looking For:

We are seeking someone who:

• Has a genuine understanding of the music industry and digital distribution ecosystem
• Is highly detail-oriented and process-driven
• Understands the operational importance of accurate asset delivery
• Communicates clearly across cultures and time zones
• Takes ownership of workflows from ingestion through to resolution

What We Offer:

• The opportunity to join a growing global distribution company
• Exposure to multi-format digital content
• A collaborative remote working culture
• Career progression within an expanding international team
• The chance to contribute directly to Horus’ continued growth in Latin America

How to Apply:

Please send an up-to-date CV/Resume and Cover Letter to al*************@********ic.global